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REFUNDS, EXCHANGES AND RETURNS

REFUNDS OF PRE-ORDERS

Pre-Orders may not be canceled. No cash or credit cards refund for any reason. You will be sent a company gift card for the amount of your purchase (including shipping). 

EXCHANGES/RETURNS

Refunds and Price Changes:

We move and adjust prices all the time for many reasons including market prices, availability or inventory on hand, condition of product and demand for product.  Unfortunately we are unable to refund money due to price drops, sales, discounts for any reason.  When you purchase from our store you can feel confident that you are getting the best possible price available at that moment.  We also offer many incentives through that year to take advantage of aggressively lower prices. 

Pre-orders may be cancelled however refunds will be issued in the form of store credit. We will issue you a company gift card for the exact amount including shipping within 24-48 hours.  No cash or credit refunds will be given for any reason on any pre-orders.

Returns 

Our policy lasts 30 days from the date shipped. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Such as any item that inlcudes digital download files, any item that includes digital files such as but not limited to RipStream™ or RipstreamNOW™.  If damaged and insured those items can be replaced with identicle items only - no substiitutions.

Additional non-returnable items: 
Gift cards 

Downloadable digital products 

Products that include free digital downloads with purchase

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 

Book with obvious signs of use  CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed as in-store credit via a company gift card for the amount of the product, not including shipping.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or you purchased insurance. If you need to exchange it for the same item, send us an email at matt@boonesoverstock.com and send your item to: 2727 Southfield Dr, Quincy, IL 62301. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

SHIPPING
All domestic vinyl orders are shipped USPS Media Mail in the USA. All international orders are sent USPS First Class Airmail. We package all vinyl using heavy duty record mailers with padded inserts to minimize damage to vinyl during shipments. However, we will not be responsible for replacing/exchanging orders that arrive with dinged corners, bent jackets, or other USPS related damage that is out of our control. You may purchase insurance at checkout. 

Limited Run Vinyl can not be exchanged for any reason. 

Manufacture Defects:
Domestic: If your vinyl contains a manufacture defect you must submit a claim. Once your claim has been accepted we will email you a return label at no cost to you along with instructions on how to send it back along with return procedures. Within 48 hours of receipt of the product we will provide you a store credit in the form of a gift card for the equal amount you paid for the product plus your shipping cost. 

How To Submit a Claim: 
To submit a claim, you must email us at brutalplanet@gmail.com with your order number, name, your full address and phone number along with photos of the damage. 

YOU MUST PURCHASE INSURANCE AT CHECKOUT

Seam Splits or Corner Bends: 
Domestic: If we have extra jackets, which we sometimes do, we will be more than happy to send you a jacket replacement at no cost. If we do not have extras will provide you a store credit in the form of a gift card for $5. You must email us at brutalplanet@gmail.com, photos of damage that is compelling and overwhelming and caused during shipment. We must be notified within 7 days of the receipt of your product.

International: When you place a second order we will send your jacket. If we have none as stated above you will receive a store credit in the form of a gift card for $5 USD.

-All orders are SHIPPED PROMPTLY after receiving payment. Usually within 24-48 working hours.

-All orders are very CAREFULLY packaged with good protection!! We even have our own No Regret Bufferzone boxes for mailing vinyl.

-We are NOT RESPONSIBLE for lost, stolen, and damaged orders! If you have doubts INSURE your package.

-We generally do not accept returns or exchanges - very few exceptions are ever made.

 All prices depend on weight outside of the USA.  We're not responsible for items being confiscated due to strict laws in your country.  We NEVER ship registered. All orders are shipped with tracking, and all customers are notified of this via either e-mail or text message.  Keep track of this information. We reserve the right to combine multiple orders into one shipment in order to ship the most product the fastest way possible, but there will be no shipping refunds.  

USA

All USA orders are shipped Media Mail.  All orders are sent via USPS.

INSURANCE OPTION FOR ANY SIZE ORDER

Protect your order against loss or damage with our low cost and hassle free insurance plan that resolves discrepancies in a timely manner. 

LOST PACKAGE CLAIMS: Domestic Claims can only be submitted after 21 BUSINESS DAYS from shipment. International Claims can only be submitted after 12 weeks from your orders ship date.

DAMAGE CLAIMS: ALL Damaged claims must be submitted by email within 1 week (7 days) from receipt of the package, otherwise it will not be honored. Significant damage must have occurred during transit and we may require you to return the damaged product.

Once a claim has been submitted, a simple email communication process will take place to verify the exact issue with your order. We may ask that you send us photos of the box itself and the order that was in it. Failure to comply will result in no honored claim.

Insurance DOES NOT cover undeliverable or returned packages.

After the issue has been fully communicated and agreed with by both parties (the buyer and seller), then the replacement package or product will be shipped. If an item is out of stock you may receive a store credit code or choose an item of equal or lesser value. Order refunding is not an option.

Filing a PayPal CLAIM will void insurance coverage and the issue will be resolved by the outcome of the PayPal CLAIM. 

Please note: we will not take responsibility for damaged jewel cases where none of the other components of the CD (liner notes, CD itself or backing) are undamaged.

In some cases, to receive your insurance claim you may be sent a pre-paid return postage label in order to send the item back, and once received you will receive a full refund, including initial shipping costs. All Limited Run Vinyl will be required to be returned for a refund instead of replacement.   

Insurance does not cover items marked as “delivered,” but you don’t think it was delivered to your address.  Ask other people who are at your address if they got the item, and ask your neighbors if it was misdelivered.  You can also call your local Post Office with the tracking number and ask exactly where the item was scanned/delivered (all items are scanned with GPS).