Check out our collection of Limited Run Vinyl!



REFUNDS, EXCHANGES AND RETURNS

REFUNDS OF PRE-ORDERS

Pre-Orders may not be canceled. No cash or credit cards refund for any reason. 

Price Changes:

We move and adjust prices all the time for many reasons including market prices, availability or inventory on hand, condition of product and demand for product.  Unfortunately we are unable to refund money due to price drops, sales, discounts for any reason.  When you purchase from our store you can feel confident that you are getting the best possible price available at that moment.  We also offer many incentives through that year to take advantage of aggressively lower prices. 

Returns / Exchanges / Refunds

We do not accept returns or offer refunds or exhanges.  

SHIPPING

Most domestic vinyl orders are shipped USPS Media Mail in the USA. All international orders are sent USPS Airmail. We package all vinyl using heavy duty record mailers with padded inserts to minimize damage to vinyl during shipments. However, we will not be responsible for replacing/exchanging orders that arrive with dinged corners, bent jackets, or other USPS related damage that is out of our control. You may purchase insurance at checkout. 

How To Submit a Claim: 
To submit a claim, you must email us at brutalplanet@gmail.com with your order number, name, your full address and phone number along with photos of the damage. 

PRICE CHANGES
 All prices depend on weight outside of the USA.  We're not responsible for items being confiscated due to strict laws in your country.  We NEVER ship registered. All orders are shipped with tracking, and all customers are notified of this via either e-mail or text message.  Keep track of this information. We reserve the right to combine multiple orders into one shipment in order to ship the most product the fastest way possible, but there will be no shipping refunds.  

INSURANCE OPTION FOR ANY SIZE ORDER

Protect your order against loss or damage with our low cost and hassle free insurance plan that resolves discrepancies in a timely manner. 

DAMAGE CLAIMS: ALL Damaged claims must be submitted by email within 1 week (7 days) from receipt of the package, otherwise it will not be honored. Significant damage must have occurred during transit and we may require you to return the damaged product at your own cost (international customers must return the product at their own cost).

Once a claim has been submitted, a simple email communication process will take place to verify the exact issue with your order. You must send us photos of the box itself and the order that was in it. Failure to comply will result in no honored claim.

Insurance DOES NOT cover undeliverable or returned packages.

After the issue has been fully communicated and agreed with by both parties (the buyer and seller), then the replacement package or product will be shipped. If an item is out of stock you may receive a store credit code or choose an item of equal or lesser value. Order refunding is not an option.

Filing a PayPal CLAIM will void insurance coverage and the issue will be resolved by the outcome of the PayPal CLAIM. 

Please note: We will not take responsibility for damaged jewel cases under any circumstances - including insurance. 

Insurance does not cover items marked as “delivered,” but you don’t think it was delivered to your address.  Ask other people who are at your address if they got the item, and ask your neighbors if it was misdelivered.  You can also call your local Post Office with the tracking number and ask exactly where the item was scanned/delivered (all items are scanned with GPS).