Shipping policy
BOONE'S OVERSTOCK
SHIPPING & PACKAGE PROTECTION POLICY
At Boone's Overstock, we take great care in preparing, packaging, and shipping your orders. Please review the following policies before completing your purchase.
1. ORDER PROCESSING & SHIPPING
We make every reasonable effort to process and ship orders promptly after payment has been received and verified.
• Shipping methods vary depending on the merchandise, destination, and available carrier services.
• Domestic orders are generally shipped via USPS Media Mail when eligible.
• Customers receive shipment confirmation and tracking information when their orders ship.
• Delivery times may vary due to carrier operations, weather, customs processing, and other circumstances beyond our control.
If we cannot fulfill an order within the applicable shipping timeframe required by law, we will provide the necessary notifications, cancellation options, or refunds.
2. PRE-ORDERS & COMBINED ORDERS
PRE-ORDERS CANNOT BE CANCELED, EXCEPT WHERE REQUIRED BY LAW.
Pre-orders are purchased before their anticipated release or availability.
• Manufacturing and distribution delays may occur.
• Orders containing both in-stock merchandise and pre-orders will ship together when all items become available.
• Customers who want in-stock items shipped separately must place separate orders.
• Pre-orders cannot ordinarily be divided into separate shipments, modified, or canceled after purchase.
If a shipping delay requires notification, cancellation options, or refunds under applicable law, Boone's Overstock will comply with those requirements.
COMBINING MULTIPLE ORDERS
Boone's Overstock reserves the right to combine separate orders going to the same customer and shipping address into one shipment.
Combining orders does not automatically qualify customers for shipping refunds, except where required by law.
3. PACKAGING & PROTECTION
We take special care when packaging CDs, vinyl records, and collectible merchandise.
We use protective packaging materials, reinforced mailers, and sturdy shipping boxes to help minimize damage during transportation.
However, merchandise may occasionally be lost or damaged while in the possession of shipping carriers.
For additional protection, customers may purchase Package Protection during checkout.
4. OPTIONAL PACKAGE PROTECTION
Boone's Overstock offers optional Package Protection for qualifying shipment loss or damage.
PACKAGE PROTECTION COVERS:
• Packages lost during shipment
• Qualifying merchandise damage occurring during shipment
PACKAGE PROTECTION DOES NOT COVER:
• Packages confirmed as delivered by carrier tracking but subsequently reported missing
• Theft after confirmed delivery
• Carrier delays or missed delivery estimates
• Customer ordering errors, including accidental duplicate purchases
• Incorrect or incomplete shipping addresses provided by the customer
• Undeliverable or refused packages
• Customer-requested returns or return shipping expenses
Package Protection must be purchased at checkout to receive the additional benefits of the plan.
Customers who decline Package Protection do not receive its additional coverage.
Nothing in this policy eliminates Boone's Overstock's responsibility for its own errors or any consumer rights and remedies required by applicable law.
5. LOST OR MISSING PACKAGES
If your package has not arrived, please review the tracking information provided with your shipment confirmation.
For packages that appear lost during transit, contact brutalplanet@gmail.com with your order number and tracking information.
Eligible Package Protection claims will be reviewed according to the coverage terms and claim requirements disclosed at checkout.
PACKAGES MARKED AS DELIVERED
Package Protection does not cover packages that carrier tracking confirms as delivered but are subsequently reported missing or stolen.
If tracking shows delivery but you cannot locate your package, we recommend checking with household members, neighbors, and your local delivery carrier.
If you have evidence that the carrier's delivery confirmation is incorrect, please contact us so we can review the available information.
6. SHIPPING DAMAGE CLAIMS
Customers who purchased Package Protection should report shipping damage within 7 calendar days of delivery.
Please email brutalplanet@gmail.com and include:
• Your order number
• A description of the damage
• Clear photographs of the affected merchandise
• Photographs of the shipping packaging when requested
Please retain damaged merchandise and original shipping materials until your claim has been reviewed.
Approved claims will be resolved according to the purchased Package Protection terms.
Depending on the circumstances and product availability, resolutions may include replacement merchandise, an agreed substitute, store credit where permitted and accepted, or an appropriate refund.
We may require damaged merchandise to be returned when reasonably necessary. International claims will be handled in accordance with applicable law and the purchased coverage.
Claim reporting requirements do not override legally required remedies.
7. INTERNATIONAL SHIPPING
Boone's Overstock ships internationally to eligible destinations.
• International shipping charges are based on destination, package weight, and available shipping services.
• All prices and transactions are in U.S. dollars (USD).
• International customers are responsible for applicable customs duties, import taxes, and other charges imposed by their country, unless otherwise stated at checkout.
• Customs processing and delivery delays are outside our direct control.
• Customers are responsible for ensuring that merchandise purchased is permitted for import into their country.
Boone's Overstock is not responsible for merchandise confiscated or refused by customs authorities because of customer import restrictions, except where applicable law requires otherwise.
INTERNATIONAL RETURNS
International purchases are final, except where applicable law provides additional cancellation, return, or refund rights.
We do not accept voluntary international returns for accidental purchases, incorrect quantities, or changes of mind.
When Boone's Overstock makes a verified fulfillment error, or an international Package Protection claim is approved, we may send replacement merchandise or provide an appropriate refund.
Whenever practical, we will resolve international claims without requiring merchandise to be shipped back to the United States.
Customers should not return merchandise without prior written authorization.
Return shipping responsibilities will be determined according to the circumstances and applicable law.
8. SHIPPING ADDRESSES & UNDELIVERABLE PACKAGES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or another customer-related delivery problem:
• Additional shipping charges may apply to resend the order.
• Original shipping charges are generally nonrefundable when the delivery failure results from customer-provided information.
• Package Protection does not cover these circumstances.
If Boone's Overstock makes an address or fulfillment error, we will work to correct it.
Any legally required refund or other remedy will be honored.
9. ORDER ACCURACY & CUSTOMER RESPONSIBILITY
Customers are responsible for verifying the products, quantities, and shipping information in their order before completing checkout.
Orders are fulfilled according to the items and quantities submitted and confirmed at checkout.
Accidental duplicate purchases, incorrect quantities, and mistakenly selected products are considered customer ordering errors, not fulfillment errors by Boone's Overstock.
We do not accept customer-initiated returns or pay return shipping expenses resulting from customer ordering mistakes, except where required by law.
Please review our Returns, Refunds & Package Protection Policy for additional information.
10. CUSTOMER SERVICE & CONTACT INFORMATION
For shipping questions, damaged merchandise, missing packages, or Package Protection claims, please contact:
BOONE'S OVERSTOCK
504 Jersey St
Quincy, IL 62301
USA
Email: brutalplanet@gmail.com
Website: https://boonesoverstock.com
Please include your order number and relevant tracking information when contacting us.
Nothing in this Shipping Policy excludes, restricts, or overrides consumer rights or remedies that cannot lawfully be waived.